Frequently asked questions
Search by keyword and category for answers about treatment, products, shipping, and payment.
About FIPWhat is FIP?＋
It is a disease caused when feline coronavirus mutates inside the body. A veterinarian makes the diagnosis by considering the symptoms and test results together.
About FIPWhat are the early symptoms?＋
Possible signs include fever, reduced appetite, weight loss, and lethargy. Abdominal fluid and eye or neurological changes may also occur.
About FIPWhat is the difference between wet and dry FIP?＋
FIP with prominent fluid accumulation, such as pleural or abdominal effusion, is called the wet form; FIP with prominent inflammatory organ lesions is called the dry form.
TreatmentHow long does treatment take?＋
Eighty-four days is commonly used as a reference period, while the treatment plan is adjusted by monitoring weight, symptoms, and test results.
TreatmentWhat should I do if my cat gains weight?＋
The required amount may change. Do not adjust it on your own; share the new weight with the attending veterinarian.
TreatmentWhat should I do if I miss a dose?＋
Do not give a double dose. Record the previous dose time and when you noticed the missed dose, then contact the attending veterinarian.
Injection treatmentAre the injections painful?＋
The formulation may cause discomfort. Ask a veterinarian to teach you safe restraint and administration techniques in person.
Injection treatmentWhat if the injection site becomes red?＋
Take a photo and share it with the veterinarian, noting whether there is swelling, pain, or warmth.
Oral capsulesCan the capsule be given with food?＋
Instructions vary by product and treatment plan. When it is prescribed, confirm the dosing time and the required interval from meals.
Oral capsulesShould I give another dose if my cat spits it out?＋
Because it is not possible to know how much was absorbed, do not give an extra dose on your own. Tell the veterinarian what happened and when.
StorageWhere should the product be stored?＋
Follow the product label. Keep it away from direct sunlight, high temperatures, and humidity, and out of reach of children and animals.
ShippingHow can I check delivery options?＋
Delivery availability, destinations and timing depend on your location. Please contact our team to confirm the available options.
Payment methodCan I order and pay on this website?＋
This website does not offer online checkout or payment. For questions about purchasing and payment options, please contact our team through a connected messaging channel.